Handling the Claim

Handling the Claim


Handling the Claim
Discover how to review claim details, communicate, and download supporting documents

  1. View the claim items and amount
  2. View the attached photos and supporting documents if any
  3. Use the "Message Function" to communicate directly with the Merchant
  4. Finalize the claim by the claim expiry date
  5. Accept/Reject the claim or Change the claim amount
  6. Download the auto-generated credit note