Introduction

Introduction

Once you receive an RFQ (Request for Quotation) from  Merchants, you can check product availability and update the RFQ accordingly. 
Learn more about Manage RFQ

Please note that an RFQ is not a confirmed order yet, and it can still be changed or canceled before the deadline. Please wait until the FMI team has secured the payment before proceeding with shipment preparation.

Once the payment is received, the RFQ will be converted into an Order.
After all items are confirmed in the Order, you can proceed with preparing, packing, and shipping the products.

Status of RFQ & Order
Each order has three main statuses: Main Status, Payment Status, and Shipping Status.

1. Main Status:
   

New	The Merchant has placed the order, but you have not processed it yet.
Confirming	You have changed the order, and the Merchant has not confirmed yet.
Confirmed	The Merchant has confirmed the order changes.
Canceled	The Merchant has canceled the order. You can no longer amend it.
Rejected	You have rejected all order items. You can still amend the items.
Invoiced	You have issued the invoice.

Note: The Invoiced status applies to Orders only. RFQs do not have this status.

1. Payment status:
   

Not set	You have not sent quote to the Merchant for requesting payment yet.
Pending	You have sent  quote to the Merchant, or all items have been confirmed and the quote was generated automatically. Payment has not been received yet.
Processing	The Merchant has sent the payment, but FMI is still verifying it.
Secured	The payment has been received and verified by FMI.
Paid	The payment has been transferred to the your bank account. Payment for an order can be released when its shipment status is Completed.

Note: 

- Once the payment status is Secured, you can proceed with the shipment.
- Once the shipment status is set to “Arrival at Arrival Port”, it will change to “Completed” after 48 hours.

   If there is a Merchant claim, the status will change to “Completed” once the claim is settled.

1. Shipping status:
   

Not set	Shipment has not started yet.
Departed from warehouse	Shipment has departed from the warehouse and in transit to the departure port.
Arrived at departure port	Shipment has arrived at the departure port.
Departed from departure port	Shipment has departed from the departure port and is in transit to the Merchant.
Arrived at arrival port	Shipment has arrived at the arrival port and is ready for pickup.
Completed	The status will automatically change to “Completed” after the claim period has ended or the claim has been resolved.

Note: For FOB orders, you can update the status up to “Arrived at departure port”. Further status updates are managed by the Merchant.

1. Freight Quote Status:
   

Not Set	FMI will provide the Merchant with a freight quote.
Confirming	FMI has added the freight charges and is waiting for the Merchant's confirmation.
Confirmed	The freight charges have been confirmed by the Merchant.
Fixed	FMI has finalized the freight charges.

Note: These statuses will only apply under the Freight by FMI service.