1. Once you have a new order, check the order details and edit the order accordingly. To edit each order item, click on the Action button & select Edit; or use the Add Product button to add suggested product items that have been published to the merchants.

To save the changes made, click on Update Order.

2. Any coordination details or additional information will be included in the order notes or comments. Should any further information be required, please leave a comment on the order and the merchant or FMI admin will respond accordingly. 

3. For any updates or changes made to the order by the merchant or FMI admin, an email notification will be sent for you to check on the order and respond as required.

4. For Freight by FMI orders: once all items have been confirmed, click the Submit for Freight Handling button. This will prompt FMI admin to send an estimated freight cost to the merchant based on your order. 

5. Click the Send Quote button to issue a quotation, which will inform the merchant of the amount to be paid. This will allow the merchant to arrange for prepayment based on the order confirmation. 

6. You will receive an email notification once the merchant has made payment for the order. Payment status on the order will be updated to “Secured”. You can proceed to start preparing the products for shipment. 

7. You can still make edits to the order after confirmation if necessary. 

1. Additional documents such as your original invoice, can be added to the order under the “Invoice & Documents” section & marked as Private. (As payment will be sent from FMI, your invoice should not be shared with the merchant.)

To complete the upload, click on Update Order.

Make sure that the total amount on your original invoice is the same as the total amount on  the FMI order. 

2. To generate the invoice on FMI for the merchant, click on the Send Invoice button. You can choose to “Use FMI-generated invoice number” (default), or untick the option to use the invoice number from your original invoice.  Click the Send Invoice button to finish.

3. Once the invoice has been generated, a packing list (P.L.) can be generated under the “Invoice & Documents” section. To proceed, click on Generate P.L. 

To complete the generation, click on Update Order.

4. For C&F shipments, the additional documents (eg. AWB, Phytosanitary Certificate) can be added to the order under the “Invoice & Documents” section. Drag and drop the relevant file, and select the corresponding category. 

To complete the upload, click on Update Order.