We kindly encourage all merchants to review the guidelines before submitting a claim, as they outline the required documentation and photos.
Following these requirements will help minimize delays and enable our vendors to assess claims more efficiently.

Do note ALL claims must be submitted through FMI within 48 hours of shipment arrival (based on the Air Waybill tracking status) and in line with the requirements outlined in the guidelines.

Please review the detailed guidelines in the attachments section below.