Raise a withdrawal request
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Pay for usage fee
Your usage fee invoices can be accessed by clicking on View Payment Tickets from the Balances page. To send payment for the usage fee, click on the “Send Payment” button for those with an Open status, then click “Continue” to proceed with the ...
Send claim to vendor
After an order has been invoiced and paid, you will have 48 hours to raise any claims starting when the order’s shipment status is changed to “Arrived at arrival port”. To raise a claim, click on the Claim Order button. Input the amount to be ...
Change your email address and/or password
Change your email address Under the Profile page, enter your new email address and click Save. Enter your current password on the next page then click on Continue. A confirmation email will be sent to the new address. Click on the confirmation link ...