Vendors are generally not expected to accept claims for the freight cost, as this is outside their control.

FMI can assist in submitting claims to the airlines on behalf of the Merchant if the freight was arranged by FMI or by the vendor. However, it should be noted that it is not uncommon for airline claim proceedings to take over 6 months and the compensation offered will be at the airline’s discretion.

FMI will endeavour to offer guidance based on past experience.