Claims can be submitted within 48 hours of the shipment’s actual arrival.
The shipment status must be “Arrived at arrival port” to submit a claim.
Upload supporting photos and files and explain the reason
Accept/ Cancel/ Change the claim amount
Negotiate with the vendor directly
Download the auto-generated credit note
Additional Information:
We kindly encourage all merchants to review the attached guidelines before submitting a claim, as they outline the required documentation and photos. Following these requirements will help minimize delays and enable our vendors to assess claims more efficiently.
Reminder:
All claims must be submitted through FMI within 48 hours of shipment arrival, based on the Air Waybill tracking status.
Providing clear photos, shipment information and supporting documentation at the time of submission will help reduce delays in reviewing the claim.