Understand different order statuses

Understand different order statuses

There are three statuses shown for each order - the main status, payment status, and shipping status. This section explains what each status and its values’ mean.

Main status

The order’s main status lets you know how far an order has been processed, starting with “New” and ending with “Invoiced”. All statuses and their explanations are below:

New
The order has just been placed. It hasn’t been processed yet.
Confirming
Awaiting for the merchant’s confirmation after having made changes to the order, for e.g increase product prices or reduction in the number of boxes due to stock shortage.
Confirmed
When your merchant has agreed to the changes made to their order.
Canceled
The merchant has decided to cancel the order. Order details can no longer be amended by you nor the merchant. 
Rejected
When all order items have been rejected by you. In this status, changes to order items can still be made by you.
Invoiced
When an invoice for this order has been issued. The order’s payment status will automatically change to “Pending” when invoiced.

Payment status

The order’s payment status reflects how far the merchant’s payment has been processed. FMI manages the payment status of the order.

Not set
Payment has not been requested from your merchant yet. 
Pending
Payment has been requested from your merchant for the order.
Processing
The payment has been sent by your merchant and we are verifying the payment.
Secured
Merchant’s payment has been verified.
Paid
The payment of this order has been transferred to your bank account. Payment for an order can be released when its shipment status is Completed.

Shipping status

Once the payment status becomes Secured, you can start processing the shipment while being rest assured that the order’s payment is secured and safe with us.

You will need to maintain the shipping status to inform your merchant of the shipment progress:

Not set
Shipment has not started yet.
Departed from warehouse
Shipment has departed from the warehouse and in transit to the departure port. 
Arrived at departure port
Shipment has arrived at the departure port and is waiting for pick up.
Departed from departure port
Shipment has departed from the departure port and is en-route to the merchant.
Arrived at arrival port
Shipment is ready for the merchant to pick up at the arrival port. 
Completed
Shipment is considered to be completed if there are no claims within 48 hours after arriving at the arrival port or when the claim has been resolved. This status is managed automatically upon FMI.

For FOB orders, you can update the status up to “Arrived at departure port” and other shipment statuses afterwards will be managed by your merchant.

Freight Quote Status

These status will only apply under the Freight by FMI service. 


Not Set
Freight handling has not been submitted yet. 
Pending
Once the order status is confirmed, you can submit it for freight handling. Once submitted, the order will be submitted to FMI Admin for freight handling. FMI will work with the merchant on the freight.
Confirming
The freight charges have been added and pending confirmation from the merchant.
Confirmed
The freight charges have been confirmed by the merchant, pending final confirmation from FMI Admin. 
Fixed
Final confirmation has been made and no other changes have to be made.



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