Understand different order statuses

Understand different order statuses

There are three statuses shown for each order - the main status, payment status, and shipping status. This section explains what each status and its values’ mean.

Main status

The order’s main status lets you know how far an order has been processed, starting with New and ending with Invoiced. All statuses and their explanations are below:


New
The order has just been placed. It hasn’t been processed yet.
Confirmation Required
Some confirmation is required by you as the vendor has made changes to the order, for e.g increase product prices or reduction in the number of boxes due to stock shortage.
Confirming
Order is pending for confirmation from the vendor
Confirmed
When you have agreed to the changes made to your order.
Canceled
The order has been canceled by you. Order details can no longer be amended by you nor the vendor. 
Rejected
When all order items have been rejected by the vendor. In this status, changes to order items can still be made by the vendor.
Invoiced
When an invoice for this order has been issued. The order’s payment status will automatically change to “Pending” when invoiced.

Payment status

The order’s payment status reflects how far your payment has been processed. FMI manages the payment status of the order.

Not set
Payment has not been requested yet.
Pending
Payment has been requested for the order.
Processing
The payment has been sent from your balance and we are verifying the payment.
Paid
We have finished processing your payment.

Shipping status

As the shipment progresses, vendor will update the shipping status accordingly:


Not set
Shipment has not started yet.
Departed from warehouse
Shipment has departed from the warehouse and in transit to the departure port.
Arrived at departure port
Shipment has arrived at the departure port and is waiting for pick up.
Departed from departure port
Shipment has departed from the departure port and is en-route to you.
Arrived at arrival port
Shipment is ready for you to pick up at the arrival port.
Completed
After shipment reached the arrival port either with no claim in 48 hours, or the claim has been resolved. This status is managed automatically upon FMI
For FOB orders, you can start managing the shipment status after the vendor has set shipment to Arrived at departure port.

Freight quote status

This status only applies under the Freight by FMI service and will only appear when the freight quote has been included to the order.

Not set
Freight quote has not been requested yet.
Confirming
Freight is pending for confirmation from the Administrator.
Confirmation Required
Confirmation is required by you as the admin has made changes to the freight quote.
Confirmed
When you have agreed to the changes made to your freight code.
Fixed
When you have agreed to the freight quote, the Administrator will confirm the quote to “Fixed” if no further changes to the freight quote.



    • Related Articles

    • Make an order

      You can place an order for products under the A.Ls published to you by vendors. To place an order, click to view any one of the A.Ls that is published to you by the vendor.  On the top panel of the A.L, you can view the following details: ...

    • Handle order changes from vendor

      Whenever there is a change made to the order by the vendor, you will need to confirm these changes for the order to be confirmed. When there is an order that needs to be checked, the order’s status will be changed to Confirmation Required.  Select ...

    • Uploading/Viewing documents for order

      The invoice and documents uploaded for the order can be viewed or downloaded under the Invoice & Documents section. You can also set up a list of required documents to be submitted by the vendor in the Required Documents under Settings. Any ...

    • Pay for usage fee

      Your usage fee invoices can be accessed by clicking on View Payment Tickets from the Balances page.  To send payment for the usage fee, click on the “Send Payment” button for those with an Open status, then click “Continue” to proceed with the ...

    • Place/handle orders under Freight by FMI service

      Freight by FMI is a service whereby FMI will handle the freight forwarding business so that you and your vendors don't have to. With Freight by FMI, as a C&F merchant, you can now also buy from FOB A.Ls, as long as the shipping routes are covered by ...