Orders
Send claim to vendor
After an order has been invoiced and paid, you will have 48 hours to raise any claims starting when the order’s shipment status is changed to “Arrived at arrival port”. To raise a claim, click on the Claim Order button. Input the amount to be ...
Send payment to finalize purchase
Once the order has been confirmed and the vendor has issued a quote, the payment status will be switched to Pending. To send the payment for the order, click on the Send Payment button. You can choose to either pay for the order via your FMI balance ...
Uploading/Viewing documents for order
The invoice and documents uploaded for the order can be viewed or downloaded under the Invoice & Documents section. You can also set up a list of required documents to be submitted by the vendor in the Required Documents under Settings. Any ...
Handling proposed orders from vendors
When an order is received from a vendor, the order status will be shown as Confirmation Required. You can choose to accept or reject the proposed order items. Once the changes have been made to the order, click on Update Order to submit the changes ...
Place/handle orders under Freight by FMI service
Freight by FMI is a service whereby FMI will handle the freight forwarding business so that you and your vendors don't have to. With Freight by FMI, as a C&F merchant, you can now also buy from FOB A.Ls, as long as the shipping routes are covered by ...
Add more products
For an order's status that is New/ Confirmed/ Confirmation Required, you may add in more products from the same vendor. To do so, click on Add More Products.
Handle order changes from vendor
Whenever there is a change made to the order by the vendor, you will need to confirm these changes for the order to be confirmed. When there is an order that needs to be checked, the order’s status will be changed to Confirmation Required. Select ...
Understand different order statuses
There are three statuses shown for each order - the main status, payment status, and shipping status. This section explains what each status and its values’ mean. Main status The order’s main status lets you know how far an order has been processed, ...
Introduction
After placing an order, an email notification will be sent to inform you of the order that you have just placed. Whenever any changes are made to the order, a notification will be sent to your email to inform you.