Managing Orders

Processing New Orders

Once you have a new order, check the order details and edit the order accordingly.

1. To accept an order, you can select “Accept New Items” to accept all ordered items. Alternatively, you can accept or reject the individual items in the order respectively , then click on “Update Order”.

2. To change the number of boxes, click on the Edit icon next to it.

When an input appears, fill in with the new quantity and click “Apply”. You may want to leave a message for your merchant to explain the change. Click the “Update Order” button afterwards to notify your merchant of the changes.

3. To edit each order item, click on the Action button & select Edit; or use the Add Item button to add suggested product items that have been published to the merchants.

To save the changes made, click on Update Order.

4. Any coordination details or additional information will be included in the order notes or comments. Should any further information be required, please leave a message on the order and the merchant will respond accordingly.

5. For any updates or changes made to the order by the merchant, an email notification will be sent for you to check on the order and respond as required.

6. You will receive an email notification once the merchant has made payment for the order. Payment status on the order will be updated to “Secured”. You can proceed to start preparing the products for shipment.

7. You can still make edits to the order after confirmation if necessary.

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