Keep the shipment status of each order updated so that the Merchant can stay informed of the latest shipment updates.
Merchants can submit claims within 48 hours after the shipment status is set to “Arrived.” Please update the status to “Arrived” promptly once the shipment reaches the arrival port, as the 48-hour claim period starts from the time the status is updated.
Please note that FMI will not be able to process payments if the shipment status is not updated once delivered. Learn more about shipment status
Once the shipment status is set to “Arrival at Arrival Port”, it will change to “Completed” after 48 hours if there is no claim. No further action is required. FMI will process payment for your order according to your usual payment schedule.