For Merchants | Claim | Knowledge Base

Claim
Submit a claim
Submit a claim Claims can be submitted within 48 hours of the shipment’s actual arrival. The shipment status must be “Arrived at arrival port” to submit a claim. Upload supporting photos and files and explain the reason Accept/ Cancel/ Change the ...
Freight claim guideline (For Merchants)
What is a Freight Claim? A freight claim relates to loss or damage that may have occurred during international transportation, such as physical cargo damage, missing cargo, transportation delays, or temperature-related issues. Product quality or ...

Claim