Change your email address and/or password

Change your email address and/or password

Change your email address

Under Profile page, enter your new email address and click Save.



Enter your current password on the next page then click on Continue. 



A confirmation email will be sent to the new address. Click on the confirmation link to finish changing your email address. You will need to re-login with your new credentials.



If you didn’t receive your confirmation email under the new address, you could try to request for another verification email to be sent. If an incorrect email has been keyed, you can also cancel the request.


Change your password

To change your password, on the Profile page, enter your new password and click Save.



Enter your current password on the next page then click Continue to complete.





    • Related Articles

    • Manage members

      Other people of the same company can be invited to become FMI account members. A member with an admin role will be able to add or remove other members. The Members Management page can be accessed from the Settings page. Add a member A new member can ...
    • Enable Growers

      Getting started To enable the Growers feature, under Settings, go to Growers Management page, then click on the Enable Growers button. Add new grower To add a new grower, in Growers Management page, click on Add Grower. On the Create New Grower page, ...
    • Managing Orders

      Processing New Orders Once you have a new order, check the order details and edit the order accordingly. 1. To accept an order, you can select “Accept New Items” to accept all ordered items. Alternatively, you can accept or reject the individual ...
    • Introduction

      After publishing A.L., you will start receiving orders from merchants. An email notification will be sent whenever a new order is placed upon FMI. You will be in charge of making sure products are ready, packed, and shipped, while FMI will handle ...
    • Handle claims

      After an order has been invoiced and paid, the merchant will have 48 hours to raise any claims when the order’s shipment status is changed to “Arrived at arrival port”. When a claim has been raised by the merchant, the order status will change to ...